Answering Customers' Questions: According to our customer's question by email or telephone, we will provide a patient customer' service.
For example: In the beginning of communication, customers will consulting some details about our pellet machine or our company, and we will provide a professional answers for customers understand us better.
Technology Guidance: Our pellet machine are all customized products, our sales manager will work together with our engineer provide a reasonable solution just for our customers condition.
Product Recommend: Pellet machine have totally over 100 products to fit our customers' various requirement. So we will help our customers choose several products according our customer's detial working condition, suce as application, environment, working frequency and so on.
Design Drawings: We will design drawings for customers' reference.
Making offer: According to customers purchase quantity, making a good offer with detial solutions.
Delivery Time: After signing the contract and recieving the deposit, the production will take 15~20 working days.
Order Tracking: After the deposit recieved, there will be a professional team tracking the order from production to package and shipment.
Pellet machine Testing: All the materials are purchased from high quality supplier in China or the world, beyond this, we also make commissioning and test before packaging to avoid the trouble back.
Warranty Period: We provide 12 month warranty for main body. Within 12 month, there is any quality problem with the main body(not including the wearing parts), we will arrange our professional engineers to provide requirement service.
Installation Service: If customers don’t need our engineers for installation, we will provide Remote Advisory Services. Also we could arrange engineers to provide installation service if customer need.
Periodic follow up: For pellet machine serving situation. Collecting customers comment, develop better products and service.
Our Sweet Service:
♥. Pre-sale service: design and manufacture machines for you as your special requirements, provide you with project, process design, and purchase programm.
♥. On-sale service: accompany with you to look around our factory, explain the manufacture process of our machines, and check the working performance of our machines.
♥. After-sale service: engineers are available to install and debugging equipments of the whole production line, besides, commissioning and training operators on site.